Do *NOT* Buy Until You Read This EcoWater Softener Review

Last Updated: March 17, 2021

This EcoWater softener review will help you decide if this brand of machine’s are WORTH it or not.

Do you have hard water? If you’re not sure, the first step is to get a water test to see.

MyTapScore Home Water TestIf you live in a hard water area or find that you have hard water in your home then you definitely need a water softener as this is the only proven way to produce soft water.

Don’t believe the hype on “salt free”, “magnetic descalers” or “water conditioners” because none of them can produce soft water. It is not possible to convert hard water to soft water without using salt.MyTapScore InforgraphicThere are many brands of water softeners that can produce soft water for you and EcoWater is one of them. This article will put this brand under the spotlight and help you decide if it is right for you.

EcoWater Softener

What is Hard Water?

According to Oregon State University, hard water is dissolved minerals in water. Usually minerals like manganese, magnesium and calcium.

The accumulation of these minerals can result in garments becoming yellow after laundry, white limescale deposits in your kettle and around your pipes. It can also lead to skin infections caused by bacteria trapped in the soap foam, and increased heating costs due to the reduced efficiency of your water heater.

The university reports that 85% of American households have hard water problems.

How Does a Water Softener Work?

Looking at it from the outside, a water softener does not seem to do much. But there is a lot of work being done inside.Pelican Standard Softener

The work starts with part of the machine that does almost all the work: the resin.

According to Pennsylvania State University, the resin is a sand-like material that is coated with sodium positively charged ions, atoms with more electrons than protons. Hard water flows through the resin and exchanges its sodium ions for calcium and magnesium ions.

Eventually, the resin will consume all its sodium ions. This then leads to the water softener changing its mode to regeneration.

You probably don’t have to worry to much about all of this because the newer water softener models do this automatically. However, of you have an older machine then it is possible that the older ones need you to do this manually.

Pelican WirelessAlso, during the regeneration mode, a brine tank washes the resin, replaces the lost sodium ions and removes mineral deposits.

This is why a water softener needs salt. But the good news is that usually, you only need to add salt to the system every 6 to 8 weeks. Maybe more if you require a lot of soft water and this will depend on a number of factors, including the size of the unit and the amount of water you use.

Softeners and Heaters

Electric tankless water heaters will not get as much mineral buildup as the old-fashioned types simply because there is no tank where the minerals can stagnate. But that does not mean that hard water has no effect.

It’s important to note that EcoWater is not the same as EcoSmart. EcoSmart is best known for being the top brand that makes tankless water heaters.

First, you have to decide if it’s okay to drink hard water, it’s usually not harmful to humans, but it can have a strange taste and cause the above problems.ClearlyFiltered Reverse Osmosis

The Pacific Northwest National Laboratory, a Department of Energy dependent unit, said that hard water does not interfere with the daily operation of a tankless water heater.

However, after many years of continuous use, the minerals could accumulate and reduce the overall life of the machine. This is important to note, as electric instantaneous water heaters have the longest life on the market. By softening the water, the device can run smoothly for decades.

The bottom line: using soft water for your water heater makes your heater last longer.

EcoWater Softener Reviews

Like all water softener brands EcoWater don’t just produce 1 type of water softener, they have a line and range of water softeners. The EcoWater softener ecs range is listed below. Remember that the higher the number associated with the series, the higher capacity model it will be (this is usually the case but not always so double check).

These models are not necessarily the easiest to buy from places like Amazon. This means you may have to contact the manufacturer direct to buy or get the details of one of their authorized dealers.

The EcoWater softener price is not listed anywhere but high quality water softeners typically start upwards from $1200.

List of EcoWater Softener Series

  • COMPACT SERIES
  • ECR3700 SERIES
  • ECR3702 SERIES
  • EEC 1502 SERIES
  • ESS1152 SERIES
  • ESD2752 SERIES
  • ESD2750 SERIES

EcoWater Compact Series

The EcoWater Compact Series water softening system is a compact single tank “cabinet” style softener. As the name suggests the priority with this machine is that it’s a reliable and convenient system for places that don’t have a lot of space.

The biggest selling point is that it can fit in the average cabinet which is far smaller then most water softeners.

Features of the compact series water softener:

  • Hydrolink Plus® Wi-Fi, which means that it comes with a monitoring app that you can use with your smartphone.
  • Water Meter: This allows chemicals to automate the feed dosing, the switch operating information flow and water consumption. All you need to do is set all of this up and it run by itself.
  • Hydrolink Plus®: Uses Wi-Fi to connect with your smartphone to send continuous and excessive water consumption alerts, system errors, salt and service reminders. This also includes detection alarm drainage water, which warns you when it drains a lot of excess water.
  • Uses electronic equipment capture use future demands so that it can accurately predict regenerations.
  • The models 100 and 200 come with transparent covers.
  • The multi-layered fiberglass resin tank reinforces the lining durable tank. This means that it does not degrade, rust or corrode.
  • Automatic detection of salinity level. The integrated sensor detects the level of salt and warns you if the salt content is low.

ECOWater ECR3700 Series

This water softener system is available in a single-tank “cabinet” design. It is the EcoWater model that I recommend for either well water or municipal water supplies.

This softener model has a lot of the best features of the compact series. But this model is good if you’re looking for something to deal with much harder water.

Here are the best features and specifications of the ECR3700 series:

  • Comes with HydroLink Plus®, this is a Wi-Fi enabled app to monitor your device.
  • It has a very efficient counterflow regeneration.
  • The multi-fiber reinforced resin tank means that the lining of the tank wont be damaged, suffer from rust or corrosion.
  • The ECR3700 water meter keeps track of flow monitor operation and water usage information.
  • Pressure build-up helps to eliminate the use of solvents that can contaminate your water.
  • The HydroLink® patented bidirectional remote monitoring is also an optional extra.

Eco Water Softener Troubleshooting

Problem: By far the biggest issue with Eco water softeners is the injector sometimes getting clogged with sediment caused by dirty salt.

Fix: The simple fix is to regularly clean the resin tank injector.

I know it sounds very simple but by doing this on a regular basis, you will avoid one of the most common troubleshooting issues with water softeners.

To clean the injector, first engage the softener’s bypass valve to shut off the water.

Next, relieve the water pressure by running the softener through a manual regeneration.

EcoWater WORTH It?

The short answer is no.

I say this because of the poor value for money. Many customers report ridiculous rip off prices that are in the thousands of dollars.

However, it’s possible to get a decent water softener for a couple hundred bucks.

Read the comments below to see a sample of experiences that people have had with EcoWater.

EcoWater Vs Pelican

When it comes to popularity and number of sales, Pelican is by far the better model. It is a top rated water softener.

Mr Water Geek ThinkingAlthough EcoWater generally provide good quality water softeners, they are hard to find and buy online. You will probably need to go through a lengthy online search or contact the brand directly.

Meanwhile you can pick up any Pelican softener online today with guaranteed free shipping. You can have your softener up and running before the end of tomorrow.mrwatergeek winner badge

Why is Pelican Better?

You should consider buying a Pelican water softener for the following reasons:

Green Plus ArrowThe standard dual tank model effectively softens AND filters your water too.Pelican Whole House Softener Filter Combo

Green Plus ArrowCan deal with very hard water issues and provide enough soft water for an average household. If you have a larger household then go for a higher spec high capacity dual tank model.

Green Plus ArrowPelican water softeners are very easy to install. A person with basic plumbing skills can do it with all the free information available online.

Green Plus ArrowThey are also very easy to configure and set up.

Green Plus ArrowThese are low to no maintenance machines and they typically take care of themselves.

Green Plus ArrowThe Pelican models consume less water which also means lower operating costs.

Green Plus Arrow You can automate the regeneration cycle through its easy to use interface.Check Prices & Read Customer Reviews

Green Plus Arrow The high tech valve that lets you track and monitor the system.

Aquasana Salt Free Softener and Filter System

(Conditioner & Filter)

Pelican Whole House Filter & Salt Softener

(Traditional Salt Water Softener & Filter)
Aquasana Whole House Filter
Pelican Softener with Filters
- Powerful salt-FREE water softener.
- 1,000,000 one million gallon capacity.
- Aquasana Rhino exceeds NSF standards.
- Treats hard water WITHOUT salt.
- Removes chlorine, bacteria, iron, sulfide, manganese, mercury, lead etc.
- Includes pre-filter, copper-zinc and carbon filtration stages with standard fittings.
- Treats hard water up to 25 ppm WITHOUT needing salt.
- 90-Day "Pure Satisfaction" Guarantee.
- Powerful salt-based water softener.
- Also includes a multi-stage filter.
- Easy installation (inside or outside)
- No waste water, requires NO electricity or drainage.
- Sufficient for 1-3 bathrooms.
- 90-day satisfaction, 5 year performance guarantee and limited lifetime warranty.
$$$
Ships to US and CA.
$$$
Ships to US, CA and Worldwide.
Coupon Code: AQGEEK50
Coupon Offer
Check Price Button Check Price Button

28 thoughts on “0

  1. I purchased the Eco water softener end of 2016 and recommended and advritsed at Costco warehouses ,because the hard water in our area definitely need a water softener,
    I spend bout $3000 on the system , life time warranty, unfortunately, the sales department did not explain any future expanses my accord, what I was told just add specail salt when its low, the system worthless, I tried the system the hard water still their, and its proven the produce soft water no deferent from any lower cost like $600 waterpool barnd at Home depot.
    sorry Eco water this is my experience on your product,

    1. OMG, we so got ripped on this sale! Never again, PLEASE anyone out thing considering in purchasing a water system
      before paying this ridiculous price. We got taken for $6500.
      DO YOUR RESEARCH!
      NOT WORTH THE PRICE! I am looking at $500 to have all three filters changed out and serviced, that is not including the service on the tank outside!
      WE REGRET GETTING THIS SYSTEM without doing research before buying. So much cheaper at other places and online.

  2. We paid over $5,000 for our eco water system and that has been my biggest regret in the past 10 years. There are so many more affordable options that will do the same job and will not cost as much to maintain them. We were at the mall in albuquerque and put our # in a smart car giveaway. They called us and told us we had won something from their drawing and asked when they could deliver it. We made the arrangements to recieve our gift and did not know it would come with a gentleman testing our water and doing a hard pressure sale for us to make the choice right then and there. We were 1st tome homebuyers and we wanted to protect our home so we did it and later found out how much money we could have saved. We tried to get out of it, but it was too late. Please don’t let them pressure sell you. Do your research and you will save souch money and heartache. Oh, we won a $50. gift card to a restaurant here in town. What a mess. Those tricksters. We learned a big lesson.

    1. PLEASE PLEASE ANYONE READING THIS, DO NOT BUY!
      BIG RIP OFF. FILTERS MUST BE BOUGHT FROM THEM, 2-OUTER FILTERS $150 AND THE MEMBRANE N $150 and if you switch out yourself- that is reason to great the warranty. $430 for all three and have someone come out and install ( there is nothing to replacing them, twist on and off) this price does not include any service to the softener outside; which has a resin system that must be replaced after a certain time. This service was additional cost as will as the resin filter!
      DO NOT BUY!
      BETTER PRICES ON LINE AND OR AT YOUR LOCAL HOME DEPOT.

  3. My problem is not hard or soft water it’s IRON in my water stains everything clothes, pots, pans, dishes even my hair, I was a blonde but know I’m a redhead dressed in black.

    HELP

    1. Hi Linda

      So sorry to hear iron is causing you these problems. Your best bet is to get something that will specifically treat iron.

      This can be a softener + iron filter like the Iron Pro 2 (this will only treat iron, calcium and magnesium).
      OR
      a whole house salt free softener + filter that filters out many contaminants including iron like the Well Water Rhino. This is more expensive but will treat everything (iron, hard water, bacteria, lead, mercury etc etc) and make your water safe to drink.

      Let me know if you need more information.

      Stay hydrated,
      Luke

  4. is softened water safe for fish ponds and for watering vegetable gardens. We have a 3700 series unit and have been having difficulty with ponds and gardens.

    1. Hi Peggy

      Soft water is full of sodium (salt) so it’s not ideal for fish ponds, watering vegetables or drinking and may very well be the cause of your difficulties.

      I would recommend filtering your water before you use it for any of these purposes, even if you can only afford a cheap water filter pitcher.

      Stay hydrated,
      Luke

  5. We spend over 5000 dollars through Costco , we were promised moon and stars from company and sale rep. we are here for you. just let us know. We will come by and do the service. after the installations, can’t get hold of my sale rep. (been informed rep. moved on) when calls main number, everything cost money, I mean – have price attached to. my system is only 4 years old. according to sale rep. system last long time. I can test salt . you will hear from them once a year when they want your money, buy replacing under the sink drinking filters. when tech comes by and do the do the filter replacement , I do ask them to look into salt issues , he gives me stories, Oh your salt level is high i have lower it, , even I shewed them pictures of my water coolers (swamp coolers) have salt build up so much .
    Tech tells me someone from office will call. (still waiting)
    DO NOT Waist your money

  6. I am dissatisfied. I have had Ecowater system for 3 years. About 6 months ago, I had my annual service. Three months later, my water turned yellow. The company told me it would cost me an additional $150 for the service tech to come back out to see why my water turned yellow. What a rip off.

  7. I have an EcoWater 2100PF Water Filter/Softener which has been nothing but trouble.
    A year ago, the system failed and it ran non-stop, requiring a service call to replace internal workings and o-rings.
    About six months ago, it went again and the motor had to be replaced (my cost) not to mention the service call fee.
    Yesterday, the same symptoms occurred and the motor grinds for a while followed by an error code on the display.
    This time, I am cutting my losses and going to Lowe’s to get a reliable (and less expensive) system.
    I would avoid EcoWater Systems unless you are lonely and want to pay the service repr. $200 every 6 months to come out and replace your electronics.

  8. Hi Luke, I hope you’re well and keeping safe.
    I’ve had an ERR 3500 at my old house and now an ERR 3700 at my new house, and they’re easily two of the best appliances I’ve ever used. The ERR removes chlorine as well as hardness, which is something you don’t have noted above. I also never have to worry about the salt issue you mentioned – if you don’t use dirty salt, you don’t get a dirty injector. All I do is add salt when it tells me to and I’m good.
    Looking at the other replies it sounds more like the problem is with the seller rather than the system, which shouldn’t need maintenance for many years.
    It also doesn’t sound like you’ve ever used an EcoWater system, and I’ve read your “reviews” on other companies which don’t seem like actual reviews, none of them sound like you’ve actually used or even looked at the actual system. And then you compare to the same system every time, which makes me think you’re invested in Crystal Quest or at the very least, sponsored by them, which is against the FTC’s disclosure law.

    Please make sure when you review something in the future you actually have experience with it, otherwise it’s not actually a review of the product.

    1. Hi Peter

      This site is full of disclosures.

      At the very bottom, on the side (of every single article), on a separate disclosure page and you also have to accept a very lengthy and detailed pop-up disclosure the first time you visit my site.

      It is very clear to any one reading my reviews that I’m talking about the product spec and comparing it to similar products that are out there. However, since starting this blog I’ve also had many more opportunities to test these products personally so I actually do know what I’m talking about.

      In addition to this, I allow customers to leave actual personal reviews (good and bad) in the comments section, which is useful to anyone doing their research before making a purchase.

      The objective here is to provide as much useful information to people before they make a very expensive purchase.

      I work on this site full time and all the content is provided for free.

      If you actually look at my entire site, you’ll see that I recommend other brands like Aquasana far more than Pelican. However, in this instance, I think that Pelican is a much better alternative and no this post is NOT sponsored by them.

      And of course, no visitor is under any obligation to take any of my recomendation(s) if they don’t want to.

      Stay hydrated,
      Luke

  9. Hi dear:

    All the water softener units pretty much work on same principle, one that has been around since late 1800’s. All the new computerized gadgets that cost top dollars are extra fancy hi tech. that sell this systems. Now it doesn’t really matter what system you buy because they’re all about the same price range and of course in order to convince people to spend $5000 plus on a water filtration system, expert salesmen will tell you anything you like to hear and yes they will pressure you to buy. Also there’s no system out there that can soften your water without salt, salt is the necessary ingredient for this technology to work. Now let me make your life a little easier and much happier. The money that you spend to purchase a well known top of the line system and to maintain it afterward is the best investment you ever do for the health and well being of your entire family. In the US the water provided by the most major cities is classified for agricultural use only! Of course they won’t tell you that but it’s easy to find out! Think about this : we all go out of our way to put the best grade gasoline available in our cars but when it comes to our own body most of us hesitate to spend a dime more to get the right stuff! Change that attitude and you will have a long happy healthy life perhaps even in a higher altitude!

    Be well.

  10. Hi Luke,
    I’m a little confused. This article states that you cannot soften water without salt; but at the bottom, you have a promotion (with discount code) for Aquasana Salt Free Softener and Filter System. Doe Aquasana soften water, or was that just a glitch in the Matrix? Thanks.

    1. Hi Maurice

      That’s right, the only way to get soft water is with a traditional softener that uses salt.

      Salt free conditioners like Aquasana do *not* soften water, they re-condition the water so that you don’t experience the negative impacts of hard water (e.g. limescale).

      Aquasana is effective at treating hard water up to 25ppm (which is pretty hard) and I personally prefer this because it also filters the water to make it drinkable.

      This is unlike regular softeners that *only* soften which means you can not drink it without extra filtration.

      Stay hydrated,
      Luke

  11. ecowater systems used to make a great water softener . they also make over 150 different units for companies like whirlpool and rheem and so many other big companies the guts of the units are all the same . as a employee of ecowater in st paul for 40 years i have seen ecowater continually ship manufacturing jobs to ripley ms and iuka ms and this is the main reason quality has gone done . cheaper wages and no quality standards .

  12. I purchased an Ecowater softener 10 years ago and never had it serviced. I just added salt when the water felt hard. I was not aware of any need to service (scheduled maintenance) these softeners. I woke up one morning to find water all over my basement and water flowing out of my unit! It’s a single tank version. It has an over flow tube hooked up to it and dumps into a 5 gallon bucket. In those 11 years I’ve never seen any water in the bucket, even after the overflow. What a mess. Now I don’t trust the softener even if I have it fixed if I ever do. I’m thinking an AOSmith or Whirlpool. Much cheaper and has good ratings. It’s obvious the overflow line is plugged (?) but how could that be since I’ve never seen this before. Does the unit fill full of water during a normal cycle? If not why would it fill full of water? What’s plugged? Is that part of a normal maintenance need?

  13. One says it’s a good priduct, Ecco Water Systems, one says it’s NOT good….lol
    How can I know? Have sulphur in water.

    1. Hi Marilyn

      Sorry to be confusing, the point this review article is trying to make is that Eco Water is good but there are better options out there.

      For instance, there are high quality systems that specifically treat sulfur like this one.

      Stay hydrated,
      Luke

  14. We bought an ECO water system through Home Depot and were sold a bill of goods by the company rep from the installing company which was referred by Home Depot. The rep said the 3700 ECO refiner/softener had a lifetime warranty and that they would service and take care of it, we only had to add salt (they did do one upgrade required by ECO). We also got the 375 RO system (the 3700 runs directly to it) which we were told required replacement of two filters annually and the RO filter every 2-3 years! They lied, this year I found out that the pre and post filters are to be changed twice a year and the RO probably every other year and they also sold us the lowest version of the 375 without the warning light for replacing filters for a premium price. We still have not been placed on the schedule for filter changes even after I called the main office in Utah last year and complained!

  15. Hi,

    Just been reading the article – good read so far. We have been considering the Ecowater Boost 300 or the Kinetico Premier Maxi. The person who recommended it is an independent who is based in the UK and out of a few different brands he mentioned, that he Ecowater was one of the best out there – especially with its functionality – but obviously it’s electric. So there might be that issue of parts going wrong – however it comes with 5 years parts & labour vs 10 years part for the Kinetico.

    But after reading your article i’m confused! What do i do!?

  16. Purchased a home in AZ with this water softener and RO system already installed. EcoWater equipment and parts are ONLY available and serviceable by an official EcoWater dealer/distributor. I contacted the representative listed on the manual (All About Water, Chandler AZ) they installed the units in the home.

    Our RO first started leaking and then stoped working. It took over a week to get an appointment. Finally when the tech arrived it was nearly 6pm and we were eating dinner awkward!

    The RO manifold needs replacing cost $577 (only 30 day warranty) OR an upgrade was recommended @$1,521.90.

    We decided to take some time to think about it and do more research. We paid $95 for the service call and the tech serviced our water softener for an additional $69. He was sure to tell us our water softener unit was “high end” and cost over 5k new.

    I am not sure what’s so desirable and great about EcoWater systems?? There seems to be plenty of RO systems available at affordable prices. If I could purchase the manifold part from the company, I could install it myself especially since parts only come with a 30 day warranty. Costco often offers only the best but in this case I am not sure. Could someone please enlighten me.

  17. I have a very strong claim to make against the Costco Ecowater System, please let me know if you would like to add it to your post.

  18. I want to protect my appliances from damage due to hard water build up. Home is 6 uears old with pex. Will the “salt free” system work well for that? If i can avoid using salt, id like to due to low sodium diet and I don’t like dumping salt into sewer system. Thanks.

  19. I picked up a replacement filter to replace the old one. It didn’t look the same but I was assured that it was the right replacement. I installed it and it worked for one day. I called and they suggested that I remove the filter until they could get a Technician out to figure out the problem. They said the Technician would call to set up an appointment. About 4 or 5 days later their Technician shows up at my door. Replaces the faulty filter (that they sold me), and gave me another new filter (just in case). He was here for less than 10 minutes. A few days later, I receive a bill for the service call and the additional filter. The new filter he installed is already starting to slow the flow of water again. The system that they sold us cost ten times a normal system would. The replacement filters that they sold me only last a few days. I could have replaced the filter again myself (and they knew that); but they decided to send a Technician out instead (and then charge me for replacing the faulty filter that they sold me). Stick with a regular system. It costs thousands less, less downtime, less faulty replacement parts and less unneeded service call bills. Or better yet; choose a company that make recommendations based on saving you money and stands behind what they sell. Charging the customer more is not my idea of “making it right”.
    I received a call yesterday from the Technician. He said that they probably shouldn’t have charged me for coming out. I received a call today from their office, stating that they were not happy with my review. I also stated that I wasn’t happy with the continuing problem of my filters plugging up in less than a week. She stated that they ordered new filters and that the technician would contact me before coming out this afternoon. No call… No show…

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