The Biggest PROBLEM With Pentair Pelican Water

The Biggest Pentair Pelican Problem

Red CrossBy far the biggest problem with Pentair Pelican is their poor customer service. Most of their 5 star reviews on Google search results are directly from their site (so carefully selected). But take a look at independently verified customer reviews, which tell a different story.Pentair Pelican Trustpilot Customer Reviews

Pelican Whole House Alternatives

Whole House Water Filter System
Pentair-Pelican Whole House Filter
- Reduces chlorine by 97%
- Zero waste water.
- Low to no maintenance.
- Reduces bad tastes and odors.
Salt Softener & Carbon Filter System
Whole House Softener Filter Combo
- Multi-stage whole house filter, pre-filter and softener.
- Comes with a 5 micron pre-filter.
- Simple, electronic programming system.
- On demand soft water regeneration that saves both salt and water.
- Maintains settings during power outages.
- Comes with its own app.

Who is Pentair Water Solutions (previously Pelican Water)

Before being acquired by Pentair Water Solutions, Pelican Water Systems was an independent US company producing and distributing household water solutions.

Standard SoftenerPelican started in 2007 in Florida, USA. It is a complete water treatment solution provider, which means it provides the full range of water treatment devices.

Water treatment products that include reverse osmosis filters, whole house filters, well water treatment solutions, shower filters, salt free and salt based softeners. They also provide more niche personal and family products such as pitcher filters.

Pentair now owns Pelican and their entire catalogue of products.

Despite the change of ownership all Pentair products still retain a lot of their core features, benefits and in most cases even look the same. Also, all the systems still come with money-back guarantees, NSF certifications and generous warranties.

This review will assess their top whole house water treatment systems.

Pentair Whole House Water Filter Systems Review

Pentair’s whole house water filter systems provide complete water filtration for the whole house with minimal maintenance and hassle-free installation. They come in different sizes and specifications but there are certain features you can expect to find across the whole Pentair filter systems range.

Features Across ALL Pentair Whole House Systems

These are simple devices which only include essential features and the typical Pentair whole house filter will come with:

5 Micron Pre-filter.

The pre-filter removes physical particles and debris from water. This includes things like dust, dirt, sand, silt and other types of sediments. It pre-filters these bits and pieces down to 5 microns (20x smaller than human hair).

Pentair Pelican Whole House Softener Filter UVThis pre-filtration protects the rest of the filter, makes the main filters last longer and work more effectively.

Carbon Filtration.

Carbon filters are one of the most effective non-chemical methods of water treatment. It is effective at removing chlorine, weird smells, odors and any bad taste from the water.

Equally suitable for indoor or outdoor installation.

You can install Pentair whole house systems anywhere that’s convenient. Just make sure the location is not vulnerable to extreme temperatures.

Can be self-installed with minimal DIY plumbing skills.

Pentair filter systems also come with some of the basic accessories that you may need for self installation. This typically includes an installation guide along with:

  • A pre-filter mounting bracket.
  • Bypass valve
  • Fittings etc.

Low to no hassle maintenance.

The pre-filter typically needs replacing every 6-9 months and the main filter media usually lasts for 5 years.

On-demand water with minimal waste water.

Water Softener ValveYou can pre-program it to regenerate water on-demand and this reduces waste water.

Reduces chlorine by 97%

This claim comes with NSF certifications. Also, you can expect the filter system to treat a lot of the common contaminants and chemicals typically found in tap water.Whole House Softener Filter Combo

No electricity required to operate.

All you need to do is connect it directly to your water supply and you’re good to go. No need to worry about finding a conveniently located power outlet, which is the case with some other whole house filter systems.

Warranties, free shipping and money back guarantee.

They claim that if you try their system and don’t love it then send it back under their money back guarantee.

Dashed Line

The Pentair PC600 – PC1000 Series Whole House Filter System Review

This is a standard whole house water filter system that dramatically improves the quality, taste and smell of the water that comes out of your tap. It also reduces chemicals like water-soluble heavy metals (e.g. lead and chromium) and VOC’s (Volatile Organic Compound’s).

Pentair-Pelican Whole House FilterThese machines are NSF certified to remove chlorine and there are also different sizes to choose from. There is a smaller unit for 1-3 bathroom homes and a larger capacity model capable of treating enough water for 4-6 bathrooms.

All in all, you can expect this water system to treat all the standard contaminants that effect city and municipal water. However, it will not treat hard water. For this you will need a water filter and softener combo, something I will look at in the following section.


Green Plus ArrowIt’s a whole house system meaning that clean drinkable water will be available from every faucet in your home.

Green Plus ArrowGreatly improves smell and taste of water.

Green Plus ArrowCapable of filtering lots of different heavy metals and chemicals.

Green Plus ArrowUpfront price with no hidden costs.

Green Plus ArrowIt is available to purchase online without the need for a sales visit.

Green Plus ArrowReduces both chloramine and chlorine.

Green Plus ArrowIt has NSF certifications.

Green Plus ArrowUses high-grade activated carbon filtration technology.

Green Plus ArrowThe pre-filter helps the system to last for longer with less need for maintenance.

Green Plus ArrowSuitable for self installation if you have basic plumbing and DIY skills.

Green Plus ArrowComes with a comprehensive warranty and money back guarantee.


Check Prices & Read Customer Reviews

Red CrossVery expensive.

Red CrossDifficult for some customers to install themselves if they don’t have any DIY/plumbing experience.

Pentair Whole House Filter, Softener Alternative & UV Review

This is Pentair’s flagship complete whole house water solution suitable for the average home. It will treat most standard water contaminants as well as hard water and the UV filter will destroy any bacteria or viruses present in your water.

This is the ideal option for anyone that simply wants an off the shelf solution that will take care of everything.


There are 3 distinct parts of this system that includes the i) whole house system ii) water softener iii) UV filter.

Let’s explore further.

Pentair Pelican Whole House Softener Filter UVPre-filter: This comes already installed as part of the multi-stage filtration process so there is nothing to set up in addition to the main system – it works automatically.

Premium filtration tank: This is the single tank dedicated to water filtration.

UV (ultraviolet) disinfectant: This is not something that comes with most whole house filter systems. But it’s such a valuable addition to the filtration process. UV is one of the most effective ways of treating viruses, bacteria and other harmful microorganisms. In fact, UV is known to kill 99.9% of microorganisms.

Whole House Softener Alternative (Salt Free): This treats hard water without using salt. Hard water is what causes white limescale stains around your pipes, plumbing and kitchen appliances. However, you can significantly reduce all these issues by using Pentair’s water softener alternative.

Performance: You can program this system to generate your water on demand. This means you never have to go without un-treated water. It operates without the need for electricity, while also using less salt and water than comparable models.


Green Plus Arrow4 different water treatment processes in one device (pre-filer, whole house filter, softener alternative and UV).

Green Plus ArrowRelatively easy to install.

Green Plus ArrowEasy set up and almost no on-going maintenance.

Green Plus ArrowTreats hard water issues without using salt.

Green Plus ArrowUpfront prices without the need for a sales visit or in home consultation.

Green Plus ArrowA multi-stage filter system that makes the resulting water drinkable.

Green Plus ArrowIt has NSF certifications.

Green Plus ArrowComes with a comprehensive warranty and money back guarantee.Check Prices & Read Customer Reviews


Red CrossVery high upfront cost.

Red CrossYou may need to hire a plumber to install it for you if you don’t have any basic plumbing skills.

Whole House Water Filter System
Pentair-Pelican Whole House Filter
- Reduces chlorine by 97%
- Zero waste water.
- Low to no maintenance.
- Reduces bad tastes and odors.
Salt Softener & Carbon Filter System
Whole House Softener Filter Combo
- Multi-stage whole house filter, pre-filter and softener.
- Comes with a 5 micron pre-filter.
- Simple, electronic programming system.
- On demand soft water regeneration that saves both salt and water.
- Maintains settings during power outages.
- Comes with its own app.

Pentair Water Systems Best Features And Why You Should NOT Buy

Mr Water Geek ThinkingPentair Pentair whole house filter systems are low-maintenance, high efficiency systems that are effective at treating both chlorine, chloramines and chemicals alike.

For example, the PC600 and PC1000 series come with NSF certifications for a reduction in odor and chlorine taste as well as integrity of the device structure.

They are also equipped with a pre-filter that reduces sediments and particles down to 5 microns (which is 20x smaller than human hair).

These machines are relatively easy to install so there is no need to call a plumber if you have some basic DIY and plumbing knowledge.

Pentair systems include the extra materials and accessories you will need for installation as well as a comprehensive installation manual. There are also lots of installation videos online for those that hate following a manual.

However, their issues with customer service makes this a water system that I no longer recommend. Here are some better alternatives to consider:

Aquasana Salt Free Softener and Filter System

(Conditioner & Filter)

SpringWell Whole House Filter & Salt Softener

(Traditional Salt Water Softener & Filter)
Aquasana Whole House Filter
Pelican Softener with Filters
- Powerful salt-FREE water softener.
- 1,000,000 one million gallon capacity.
- Aquasana Rhino exceeds NSF standards.
- Treats hard water WITHOUT salt.
- Removes chlorine, bacteria, iron, sulfide, manganese, mercury, lead etc.
- Includes pre-filter, copper-zinc and carbon filtration stages with standard fittings.
- Treats hard water up to 25 ppm WITHOUT needing salt.
- 90-Day Pure Satisfaction Guarantee.
- Powerful salt-BASED water softener.
- Also includes a multi-stage filter.
- Easy installation (inside or outside)
- 6 month satisfaction guarantee and limited lifetime warranty.
- Sufficient for 1-3 bathrooms (options for more bathrooms available).
Does NOT require electricity or back-flushing.Requires electricity if using the electronic head monitor.
N/AEffectively treats: calcium and magnesium.
Control Your System With An App:? NOControl Your System With An App:? YES
Treats hard water UP TO 25 ppm (low to medium low hard water).Treats hard water OVER 25 ppm (medium to extremely hard water).
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Ships to US and CA.
Ships to US, CA and Puerto Rico.
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One Comment

  1. Pentair formerly Pelican water systems are the worst. The chlorine injector pump has a spring in the check valve that rots out and has to be replaced every 3 months. Eventually the check valve gets destroyed due to the constant repair required. No one should buy their system. Its a scam and they should be sued by every customer they have ripped off.

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